CoinEx | You Ask We Answer Vol.6: Twitter Q&A with ViaWallet

6 min readMar 3, 2022


On February 23rd, CoinEx partnered with ViaWallet, a multi-chain & multi-cryptocurrency wallet, and organized an Q&A Session on Twitter. Users were encouraged to ask any question about ViaWallet. Hundreds of comments were received, and we’ve selected 12 of them to answer. The questions are categorized into Overview, Functions, Future Development, and Brand & Community.


1) @CryptoBraga: Can you briefly explain the main idea/purpose behind your project?

ViaWallet is mainly designed to meet the demand for asset management. Right now, you can trade and store (short-term) crypto assets in any crypto exchange. Yet, we believe that the specialized storage and management of cryptos also matter, and there is strong demand for such functions, which is why we decided to launch ViaWallet.

Compared to a crypto exchange, ViaWallet focuses more on the storage and management of assets. More importantly, the application is safer and meets the demand for asset security and management.

The upgrades of ViaWallet have also been centered on such demands. To meet the demand for the management of different assets, ViaWallet rolled out a multi-chain/multi-crypto model. In ViaWallet, both the single-crypto wallet and the multi-crypto wallet are available. ViaWallet now supports 45 coins, spanning mainstream public chains such as BTC, ETH, CSC, TRON, Terra, Polygon, BSC, DOGE, and over 1 million tokens, covering most mainstream tokens, which meets the demand for the management of multiple cryptos.

2) @AntoniottiThib1: How is ViaWallet different from other wallets? What makes you different?

Compared with other wallets, ViaWallet has been optimized in terms of multi-crypto management, transaction experience, and security — the top three concerns among ViaWallet users.

To begin with, ViaWallet is a multi-chain, multi-crypto wallet that supports 45 coins and over 1 million tokens, covering most mainstream cryptos. It is one of the best wallets in terms of the number of cryptos supported. Moreover, the list of cryptos supported by ViaWallet keeps getting longer.

Secondly, ViaWallet features simple interactions, which are beginner-friendly. For many new users, crypto wallets are not easily accessible because they have no idea how such applications are used. Always putting users first, ViaWallet meets demands through enhanced functionalities while simplifying wallet-user interactions.

Finally, ViaWallet promises enhanced security. As we all know, security is the top concern for asset management. From coding to product design, ViaWallet prioritizes its security. In a decentralized wallet, users have control over the private key, which means that assets are 100% controlled by users. To keep the APP safe and secure, we have also introduced a wide range of ensuring mechanisms, including app lock, security password, mnemonic phrases, ciphertext QR code, etc.

3) @iamaamirreza: What are the major problems ViaWallet seeks to solve? As a multi-chain wallet, how do you intend to secure assets of users especially due to the numerous transactions they will perform through your wallet?

We are now trying to further improve the user experience while enhancing ViaWallet’s security and supporting more cryptos. Stay tuned for more updates!

As a multi-chain, multi-crypto wallet, ViaWallet has to process massive transaction info, which is also a function that we prioritize. One of the advantages of ViaWallet is its ensured security and reliability, which enables satisfying user experiences.

Firstly, in terms of product design, we have rolled out multiple protection mechanisms, including app lock, security password, mnemonic phrases, and ciphertext QR code, to keep the APP safe and secure.

Secondly, ViaWallet is a decentralized wallet. In other words, you can get registered without providing any private information. Instead, you can use the APP simply by importing the private key/mnemonic phrases or creating a new wallet. Since we do not collect or store your private key, you will exercise 100% control over the assets.

Apart from this, members of our R&D team are seasoned developers with job experiences in leading Internet companies and deep industry insights. As such, the coding of ViaWallet is highly reliable, and the team is also striving for more optimization to improve the APP’s performance.

It should also be mentioned that ViaWallet is backed by a professional, multilingual customer service team, enabling more satisfying user experiences.


4) @Hd29Sebastian: What advantages/facilities does ViaWallet give us?

ViaWallet offers a safer and more easy-to-use option of asset management.

First of all, ViaWallet provides a more secure and reliable approach to asset management. In this decentralized wallet, users have 100% control over their assets. In addition, it uses multiple measures (e.g. app lock) to keep the APP safe and secure when it is running.

Secondly, ViaWallet features a simple, intuitive product design, which makes crypto wallets fully accessible to beginners. To us, the user experience is always a priority. ViaWallet always pursues more intuitive wallet-user interactions and will continue to do so in future upgrades. This will help new users get started with the APP soon after it is installed.

ViaWallet offers all-inclusive services. The APP now supports 45 coins and over 1 million tokens, covering most mainstream currencies. Plus, the DApps on public chains such as ETH, TRON, and BNB Chain are all available in ViaWallet, spanning decentralized exchanges, decentralized lending/borrowing, synthetic assets, and other types of DApps. ViaWallet also provides customer services in multiple languages, which enables more satisfying user experiences.

5) @bitrabit_tr: Is it possible to stake $CET in ViaWallet?

At the moment, ViaWallet does not support the direct staking of CET, but you can stake $CET through CSC DApps (e.g. IFPool) supported by ViaWallet.

6) @rish_i_rich: What chains does ViaWallet currently supports?

ViaWallet now supports 45 coins, including BTC, ETH, TRON, CSC, NEAR, Terra, and Avalanche, and over 1 million tokens. Go to the ViaWallet website for the specific public chains supported by the wallet:

7) @kadir_19800: Is it possible to swap the coins with no liquidity added to the pool?

Yes, of course. You can swap coins through our Swap function. At the same time, we also provide DApps like OneSwap, Uniswap, and SushiSwap that facilitate the swapping of assets. You can choose a swapping platform based on your own preference.

8) @Nastara48405619: Does ViaWallet support decentralized exchange?

ViaWallet now offers all kinds of DApps, including well-known DEXes such as OneSwap, Uniswap, SushiSwap, etc. Download ViaWallet now to experience the premium DApps:

Future Development

9) @sohelrkhan: Can you tell us some of your recent partnerships? How do you plan to make them better?

ViaWallet has recently partnered up with SWFT, a cross-chain swapping platform, to enable the swapping of coins across multiple chains. In the future, we will announce more partnerships for the benefit of users and offer more satisfying services.

In future upgrades, we will support NFTs, list more cryptos, and provide all-new interactive experiences. In the meantime, ViaWallet will be available in more languages and cover more fiat currencies to better serve users around the world while offering more convenience.

10) @Crossingvictory: Do you have plans to include NFT projects in the future?

The plan for supporting NFTs is already underway and will go live in a new version that will soon be released. The first NFT-supported version will feature services such as the storage, transfer/receipt, and inquiry of NFTs. Additionally, we will also list NFT-related DApps such as OpenSea to help you trade NFTs.

Stay tuned for the next update to try out the latest features of ViaWallet ahead of others!

Brand & Community

11) @moonlights1n: Why did you choose this name “ViaWallet”? Can you explain the meaning behind it?

The launch of ViaWallet is backed by the foundation laid by ViaBTC Pool, a world-leading crypto mining service. As one of the major subsidiaries of ViaBTC Group, ViaWallet is committed to the vision of “Via wallet, linking you to the future finance”, which is why the APP is named ViaWallet.

12) @Shreyas14971738: How did you get the community involved in developing the project? How do you build a strong community to grow globally?

Here at ViaWallet, user feedback is always a priority. In 2021, we introduced a new function called “Suggestions” (at the “Me” page in the APP) to encourage users to give us advice and feedback about user experiences. This new feature allowed us to listen to the users, and we have taken much of their feedback to heart and will adopt the valuable suggestions we received. If you have any suggestion while using the APP, please feel free to let us know.

In addition, we have built a customer service team to help users solve problems through tickets, emails, Telegram messages, etc. After reviewing the issues, the team will create the corresponding solutions to offer smoother and more stratifying product experiences.

Each selected asker will be rewarded 1,000 CET. Congrats to the winners and thanks to all participants!

For latest ViaWallet announcement and future events, please Follow ViaWallet on Twitter:



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